Frequently Asked Questions

Peak demand for accommodation in Queenstown occurs across the Christmas and New Year holiday period. Up to 40,000 visitors will be staying in Queenstown each night and demand on all accommodation is at its highest. To optimise the usage of our properties, the minimum stay is extended to 5 nights between 20 December to 10 January.

Yes - All linen and towels will be provided for your stay

No sorry, we do not provide any baby equipment such as High chair, portacot. You can hire any baby equipment you may need from our preferred suppliers Tots on Tour

Yes, there are a few public transport options. Please visit the public transport section page on the QLDC website.

Our properties offer self-check-in options with lockboxes or smart locks to provide convenience and flexibility to guests. The check-in details will be sent by email up to 7 days prior to your arrival date.

No, you will receive self check-in details prior to your arrival. This gives you the freedom to check in at your leisure, anytime after 3pm.

Each property offers a different heating system which will be mentioned in the information for each property.

More detailed information can be found in the house book with specific instructions of each system. We also offer electric blankets on the beds for your comfort.

Yes, wifi is free at all of our properties.

Yes, each property has a full laundry service which includes a washing machine, clothes dryer, outdoor or indoor washing line, iron and and ironing board.

A property manager is on call for any emergencies which may occur during your stay. Please call the office on +64 3 442 7749 where you will be directed to the on-call property manager. An emergency constitutes a threat to the safety of a guest and/or the property such as a fire, plumbing or electrical fault. If you have a non-urgent request during your stay, please contact our team during regular business hours (Monday-Sunday, 8.30am – 5pm)

Where possible, we will accommodate early check in or late check out requests, it will depending on the bookings before and after your stay and the cleaning schedule.